Terms & Conditions

Last updated: March 2026

1. Introduction

These Terms & Conditions outline the rules and expectations for using BrightSpan Cleaning’s website and services. We keep our terms simple, clear, and easy to understand so you always know what to expect when working with us.

2. Services We Provide

BrightSpan Cleaning offers residential and commercial cleaning services in the Fredericton region and surrounding areas. Service availability may vary based on location, scheduling, and staffing.

While we always aim to deliver high‑quality results, certain conditions—such as excessive clutter, unsafe environments, or access issues—may limit what can be completed during a visit.

3. Booking & Cancellations

To help keep scheduling smooth and fair:

• Appointments may be rescheduled or cancelled with reasonable notice.
• If we arrive and cannot access the property, a cancellation fee may apply.
• Weather, emergencies, or safety concerns may require us to reschedule.

We will always communicate clearly and work with you to find a new time.

4. Customer Responsibilities

To help us do our best work, we ask that you:

• Provide safe access to the property
• Secure pets if needed
• Remove fragile or valuable items from surfaces you want cleaned
• Share any special instructions or concerns before the appointment

5. Payments

Payment terms will be clearly communicated during booking or quoting. Late or missed payments may result in service delays or cancellation.

6. Satisfaction Guarantee

If something isn’t right, please let us know within 24 hours. We will make it right—your satisfaction matters to us.

7. Liability

BrightSpan Cleaning is insured and takes every reasonable precaution to protect your property. However, we are not responsible for:

• Pre‑existing damage
• Items that are unstable, unsecured, or fragile
• Normal wear and tear

If anything unexpected occurs during a cleaning, we will notify you immediately.

8. Website Use

By using our website, you agree not to:

• Attempt to disrupt or misuse the site
• Submit false or misleading information
• Upload harmful files, scripts, or malicious content

We may update or modify website content at any time.

9. Intellectual Property

All branding, logos, text, and images on this website belong to BrightSpan Cleaning. You may not copy, reproduce, or reuse them without permission.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date at the top will always reflect the most recent version.

11. Contact Us

If you have questions about these Terms & Conditions, you may contact us at:

Email: info@brightspancleaning.com